Refund policy
Diggn’It 30-Day Satisfaction Guarantee
Try our products with confidence. If a product isn’t right for you, contact us within 30 calendar days of delivery for a refund under the terms below—even after opening and normal use.
You don’t need the original outer packaging, a minimum trial period, or before-and-after photos.
What’s covered?
All physical Diggn’It products, including grooming products, tools, accessories and kit components, purchased for personal use directly from our website and delivered within Saudi Arabia. Gift cards themselves are excluded.
One refund per product per customer
Each customer may receive one satisfaction refund for one unit of each product or formula, whether purchased individually or as part of a kit, on their first or any subsequent qualifying purchase.
Different scents or sizes of the same formula count as the same product. Further orders or purchases inside kits do not reset this allowance.
How much will you receive?
We refund the amount actually paid for the eligible product after all discounts, including VAT.
For kits, we calculate the refund using each affected product’s share of the amount paid for the kit after discounts. You keep the rest.
We use the component values recorded for your order. If these aren’t itemised, we divide the discounted kit price proportionately using the standalone selling prices of its paid components when you ordered, including any additional discounts.
We explain the amount before processing. The same amount cannot be refunded twice, and total kit refunds cannot exceed the price paid. Free promotional gifts have no separate cash refund value.
Shipping and returns
Original paid delivery charges are excluded from ordinary satisfaction refunds.
Free delivery stays free. We won’t deduct courier costs or charge delivery retrospectively if a refund takes your remaining order below the free-delivery threshold. We don’t deduct processing, payment or restocking fees.
We normally don’t require opened grooming products back. If we request an affected product or tool returned, we arrange and pay for its return. Satisfactory kit components don’t need to be returned.
Contact us within 30 days; a requested return can arrive afterwards.
Lost products, deliberate damage and misuse are excluded. Normal trial and use are not misuse.
How to claim
Contact our website support team or info@diggn.it with your order number or proof of purchase and the affected product. Sharing feedback is optional.
You may choose an exchange, but you don’t have to accept an exchange or store credit instead of an eligible refund.
Refund method and timing
We process eligible refunds within three business days of completing the necessary verification. If a return is required, this starts after we receive the affected item and complete verification.
Refunds go to the original payment method or methods. If reversal is unavailable, we agree an appropriate monetary alternative with the original purchaser.
Gift-card payments return to the original or equivalent gift-card balance. Instalment refunds go through the relevant provider.
Your bank or payment provider usually takes a further 7–15 business days to show the refund.
Gifts and other retailers
Gift recipients may claim using proof of purchase. Refunds go to the original purchaser, whose refund history determines eligibility.
For purchases from another retailer, distributor or marketplace, contact that seller.
Your rights
This guarantees satisfaction with your product experience, not beard growth or increased density within 30 days.
Damaged, defective, incorrect or non-conforming goods are handled separately and do not use your satisfaction-refund allowance. This guarantee’s deadline, refund limit and shipping exclusion do not restrict your statutory rights.
This guarantee supplements our Return & Refund Policy. The more favourable applicable terms apply, alongside your rights under Saudi law.
Later changes or withdrawal will not reduce the coverage promised for orders already placed.
Return & Refund Policy
This policy applies to orders placed directly through the Diggn'It website.
Important: This policy does not limit any rights you may have under applicable law in the Kingdom of Saudi Arabia, including rights relating to defective or non-conforming products.
Returns
You may request a return within 7 days of receiving your order, provided that the item is unused, in its original condition, and in its original packaging.
To request a return, please contact Diggn'It customer support and provide your order number or proof of purchase. We may also ask for clear photos if the item is damaged, defective, or incorrect.
Free Returns
Returns are free of charge in the following cases:
- The item arrived damaged or defective.
- You received the wrong item.
- You received the wrong quantity.
- You cancel the order before it has been dispatched from our warehouse.
Returns With Charges
If you return an item for change of mind after dispatch, return shipping and handling charges may be deducted from your refund. This applies only if the item is eligible for return and remains unused, in its original condition, and in its original packaging.
If an order is refused at delivery or canceled after dispatch for reasons not caused by Diggn'It, the original shipping charges and any return shipping or handling charges may be deducted from the refund.
Non-Returnable Items
Returns are not accepted in the following cases, except where the item is defective or does not match the agreed specifications:
- Customized or made-to-order products.
- Opened or used software, audio, video, or other sealed media products.
- Newspapers, magazines, books, or other publications.
- Products damaged due to misuse by the customer.
- Downloadable digital products after download or access has started, unless the digital product is defective or does not match the agreed specifications.
Delivery Delay
If Diggn'It delays delivery for more than 15 days from the order date or the agreed delivery date, you may cancel the order and request a refund of the amounts paid, unless the delay is due to force majeure.
Refunds
Once your return request is reviewed and approved, the refund will be issued to the original payment method. If the returned item must be inspected first, the refund will be processed after inspection and approval.
Refunds usually appear within 7 to 15 business days after processing, depending on your bank or card issuer.
Distributor Orders
If you purchased through an authorized distributor or reseller, your return and refund request must be submitted to that seller and will be subject to that seller's policy.